Monitoring appropriate systems to improve organizational performance Coursework

Monitoring appropriate systems to improve organizational performance. (Answer 4 questions) - Coursework Example A Balanced Scorecard can be used for this purpose as it involves not only financial aspects of the business but also encompasses customer and internal business processes.2 The Balanced Scorecard which the company shall use is depicted below. A culture of quality can be developed in an organization if there is smooth internal communication between the employees.3 There need to be other features such as internal feedback as depicted by the Deming’s view of a system given below4. As shown in the figure above feedback to suppliers and employees is vitally important. It is equally important to seek out customer feedback and opinion through Market research and surveys.5 Russian Fitness Centre will employ this framework and perform all its functions with complete transparency. As far as internal structure is concerned the following figure depicts the flow of information and feedback in the Russian Fitness Centre. It has been shown above that the Russian Fitness Center would use Balanced Scorecard to monitor its standards of service. But one of the disadvantages of a Balanced Scorecard is that it focuses on specific parts of the business. This gap can be filled by employing TQM (Total Quality Management).6 TQM is a quality control technique pioneered by Japanese Automobile companies such as Toyota. It focuses on improving every part of the business and hence making a complete change in the overall structure of an organization.7 As far as Russian Fitness Center is concerned there will have to be a few changes in the various processes. There has to be a proper integration of the ‘front line’ staff such as the customer service assistants and the managers. This linking will help the management in being aware of the issues that are raised by customers. For example a customer may complain about lack of certain equipment in the fitness center. Usually these kinds of complaints go unnoticed unless the customer

Managing Acute Myeloid Patients Thesis Proposal Example | Topics and Well Written Essays - 750 words

Managing Acute Myeloid Patients - Thesis Proposal Example The disease, among the elderly population, demonstrates isolated characteristics from its effects and response to treatment among young people who demonstrate a better response to treatment. High morbidity rates and treatment side effects have been noted among elderly victims of acute myeloid leukemia. Variation in treatment side effects that is more significant in some patients than in others further identifies the need to investigate characteristics of people in the two categories for a better approach to treatment (Pollyea, Kohrt and Medeiros 524- 540).   The concept of â€Å"Invasive fungal diseases† is another challenge to managing conditions of acute myeloid leukemia patients because the infections are significant among the group but a patient’s susceptibility cannot be determined with confidence, a factor that may hinder efficient treatment (Rieger, Huppmann, Peterson, Rieger and Ostermann 94, 95).   Existing information, therefore, identifies treatment side effects and vulnerability to secondary infections. Further, some patients are more vulnerable to the treatments’ adverse effects and secondary infections than others are. The reason for this variability has not been established and this identifies the problem of determining the potential factors that influence hyperactivity to treatments and vulnerability to secondary infections.   The proposed dissertation aims at investigating possible factors to the variability, genetics, and age, and explores the significance of these factors to the patients’ variability in hyperactivity and vulnerability to secondary infections towards the efficient outpatient treatment of patients with acute myeloid leukemia.   The research proposes a mixed method for exploring the objective and evaluating the hypotheses.